If you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply.

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:

Book Now and Travel Later Rates for all Seasons:
• Full deposit of the entire stay is required at the time of booking, which is non-refundable in case of no show or cancellation.

2024 YEAR
Rooms and Suites
For travel from 08 January 2024 to 25 December 2024
• 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Villas
For travel from 08 January 2024 to 25 December 2024
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Rooms, Suites and Villas
For travel from 26 December 2024 to 07 January 2025
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Minimum Stay Policy
• Minimum 7-night stay required 27 December 2024 to 02 January 2025 (inclusive)

2025 YEAR
Rooms and Suites
For travel from 08 January 2025 to 25 December 2025
• 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 26 December 2025 to 09 January 2026
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Villas
For travel from 08 January 2025 to 10 May 2025
For travel from 27 September 2025 to 25 December 2025
• 30 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 30 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 11 May 2025 to 26 September 2025
• 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 21 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 26 December 2025 to 07 January 2026
• 45 days or less prior to arrival, will incur a fee of 100% of total room charges.
• Reservations made within 45 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Minimum Stay Policy
• Minimum 3-night stay required 18 April 2025 to 21 April 2025 (inclusive)
• Minimum 7-night stay required 26 December 2025 to 09 January 2026 (inclusive)

Early Departures or No-Shows
A fee equivalent to 100% per night is incurred for early departures and in the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred.

Travel Insurance
One&Only The Palm reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions, and cancellation policy.

Summer Escape At One&Only The Palm